Shipping Policy

Shipping Policy

Thank you for shopping with Clay Heart.

We carefully package every handmade ceramic piece to ensure it arrives safely and beautifully.

Processing Time

Orders are typically processed within 2–5 business days.

Because many of our items are handmade in small batches, some products may require additional preparation time.

Shipping Time

Estimated delivery times:

• United States: 5–10 business days

• International: 7–21 business days

Shipping times may vary during holidays or high-demand periods.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions within the United States.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Damaged or Lost Packages

If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery at:

support@clayheartstudio.com

Please include your order number and photos of the damaged item and packaging.

International Shipping

Customers are responsible for any customs duties, taxes, or import fees required by their country.

Contact

For shipping questions, contact:

support@clayheartstudio.com

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