Return & Refund Policy

Effective Date: [Insert Date]

At Clay Heart, we want you to love every piece you bring into your home.

Returns

We accept returns within 14 days of delivery for unused items in their original condition and packaging.

To request a return, please email:

Include your order number and reason for return.

Because many products are handmade and limited edition, the following items cannot be returned:

Once your return is received and inspected, we will notify you about the approval of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

If your order arrives damaged, please contact us within 7 days and include clear photos of:

We will gladly arrange a replacement or refund.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We currently do not offer direct exchanges. Please return the original item and place a new order.

For return or refund questions:

We believe in slow living, creating ceramics that invite calm moments and lasting connections.